Patient Support
Scheduling:
Intake & Navigation Calls
The HCMA provides education and support to assist you in understanding your diagnosis and navigating complex health decisions.
After completing a guided Intake Call, everyone who contacts the HCMA is provided a complimentary 15-minute consultation to answer questions about a new diagnosis, medication decisions, and/or surgery.
HCMA Members are provided with a 30-minute Navigation Call annually. These calls are specifically designed to assist with reviewing your needs and helping you make decisions regarding surgery, medication, etc. In addition, Members may schedule 15-minute Update Calls as needed during the year.
Lifetime members may schedule Navigation Calls for up to 60 minutes annually and Update Calls as needed during the year.
We encourage everyone to update their Intake each year so that we have your most recent information and our Navigators can help you quickly when you need us.
If you are outside the US, please read about International Intakes .
All HCMA Members receive a free copy of HCM for Patients, Their Families, and Interested Physicians by B. Maron and L. Salberg .
Schedule an Intake Call
Sabrina
Client Intake
Linda
Client Intake
Arti
Client Intake
Navigation calls are not typically held over video, but this sample gives you an example of a call with the HCMA.
To schedule your Intake, please click the link under each Intake Coordinator to view available times. You may select any Coordinator whose available time works for you. If you need assistance scheduling your call, please call us at 1-973-983-7429 or email support@4hcm.org .
If more than one member of your family has HCM, we require a separate Intake for each person who needs to speak with our Navigators.
If you are calling on behalf of another person and that person is old enough to report their own symptoms, we need them to join the call for just a few minutes to tell us their symptoms in their own words. If that person is over 18, we need their permission for you to speak on their behalf. If you are calling for a child, you must be the parent or legal guardian of that child, or send us written permission from the legal guardian so we can speak with you.
Intake Calls from Outside the US
To our International friends who wish to set up an Intake with the HCMA, we are thrilled to connect with you! We can provide services to support your needs. During the Intake, we collect information to understand your condition and situation. During the Navigation Call, we answer your questions and provide guidance.
Here’s how to take the next steps:
Step 1: Schedule an appointment
Go to the Intake Coordinators above . Under the photo of each Intake Coordinator, you will find a link to their calendar. Clicking the link will only display the calendar for the selected person. The calendar will show you available appointments in your local time zone. If you don’t see an appointment that suits your schedule, try a different person’s calendar. If you can’t find an appointment that works for you, please email support@4hcm.org for assistance.
Once you’ve found a suitable appointment time, click on it to book. Complete your contact details and request a Zoom appointment to avoid international calling costs.
Following your booking, please review the confirmation email carefully, as it contains essential information about the appointment duration and necessary preparations. Being prepared will ensure that your appointment runs smoothly. If English is not your first language, consider using Google Translate to help you understand the confirmation email.
Do you need translation services?
You can bring your own translator/interpreter or use our paid translation service. If you choose your own, you will manage any details and costs directly. If you would like to use an interpreter we hire, we kindly request that you provide a credit card to cover the expense. At this time, the service we have identified charges $2.00/minute for spoken Spanish and $2.50/minute for other spoken languages.
Punctuality is important, especially when we have arranged a translator. We advise verifying that your confirmation lists the appointment time in the correct time zone for your location.
Step 2: Send your medical records as PDFs to your Intake Coordinator.
Typically, we request Resting Echocardiogram, Cardiac MRI, Stress Echocardiogram, EKG, and Holter Monitor results. You do not need to provide your entire medical record; just one, most recent copy of each test will do. We do not need images, just a written report. If your test reports are not in English, we appreciate your efforts in translating them so we can understand them.
Each PDF file should contain its own report. Do not put all reports into one PDF. It’s best to send one email with all reports as attachments in that email. You may send your reports in advance if you choose – this can save time in scheduling your Navigation Call.
Following your Intake, once we have received your medical records, we will arrange a second appointment for a Navigation Call. This call is designed to address any questions you may have and provide guidance for next steps. The Navigation Calls are 30 minutes for paid HCMA members and 15 minutes for non-members. We genuinely look forward to guiding you through this process and providing the support and information you need. Please contact us with any further questions you may have.
Is membership in your future?
Membership provides you a partner in your HCM Journey.
HCMA Tales from the Heart Podcast Archive
HCMA and Nest are partnering to make HCMA’s current and future services more easily accessible. All HCMA members will receive access to the Nest companion.
We are also working together to streamline the process of keeping your health information up-to-date so HCMA can help ensure you get the care you need.